After sale service

After-sales service

We provide 24/7 online service to answer your call and help to solve any technical problems you may have. Our technicians are ready to go to your site for installation, training and technical support to make sure you get the best of your CNC laser machine.

2 Years Guarantee

2 years guarantee of the laser machine and lifetime machine maintenance free of charge.

Free Machine Training

Free machine training to make sure you master all basic skills needed for installation, operation, software setting, maintenance and trouble-shouting of your machine.

24/7 Online Services

24/7 online services through WhatsApp, Skype, email, or on the phone to answer any questions about the machine you may have

We offer more than just products

Online and offline

Extra long overall machine warranty

Installation and User Guide

Machine Installation

Machine operation videos and a user manual with infrastructure diagrams and schematic plans will be provided for the machine installation, operation, maintenance and trouble-shooting. Senior engineers are ready to support the whole machine installation onsite

Training

Free machine training will be offered to make sure your technicians master all basic skills for programming, machine maintenance and cutting performance. Face to face technical training is also provided in our Laser Industrial Park in Xintai where well-assembled machines, all sorts of tools and testing devices are in place.

Technical Support

Experienced Laser engineers are ready to provide telephone and online consultation during 24 months warranty period to make sure your benefits are maximized. You will enjoy free lifelong technical support even after the guaranteed period. Our after-sales team is available 24 hours a day, 7 days a week to offer rapid solutions for your problems.

Quality Guarantee

Machine operation videos and a user manual with infrastructure diagrams and schematic plans will be provided for the machine installation, operation, maintenance and trouble-shooting. Senior engineers are ready to support the whole machine installation onsite

Commitment

We adhere to customer-oriented and commit ā€œ112Lā€ service to each of our customer:
1: 1-hour Response
1: 1-day Sample Making
2: 2-days Solution to Provide
L: Lifelong Support